Shipping policy

Thank you for shopping with us. We are committed to delivering your medical respiratory equipment safely, efficiently, and transparently. Please review our shipping policy below to understand how orders are processed, shipped, and delivered.

1. Global Warehousing & Shipping Network

To ensure fast and reliable delivery for our global customers, we operate strategic overseas warehouses across multiple regions, supplemented by direct shipments from our headquarters.

  • Regions Covered with Overseas Warehouses: Europe, Latin America, Southeast Asia, and selected countries in the Middle East.

  • Local Dispatch: Orders shipped from our local overseas warehouses typically arrive within 3 to 7 business days, depending on the destination and local courier efficiency.

2. Shipping Methods & Carriers

We partner with world-class international and regional logistics providers to ensure secure transit for sensitive medical devices:

  • Primary Express Carriers: FedEx and DHL.

  • Depending on your location and product availability, our system will automatically select the optimal carrier to ensure the fastest transit time.

3. Customs, Duties, and DDP (Delivered Duty Paid) Service

We strive to make international shopping as seamless as possible:

  • DDP Service Supported: For the majority of destination countries where we operate, we offer DDP (Delivered Duty Paid) shipping. This means import duties, taxes, and customs clearance fees are fully covered by us.

  • You will not face unexpected customs fees or clearance delays upon delivery in supported DDP regions.

4. Processing Time & Order Cut-off

  • Order Processing: Orders are typically processed and dispatched within 1–3 business days (excluding weekends and public holidays) after payment verification.

  • Tracking Information: Once your order is dispatched, you will receive a confirmation email containing a tracking number so you can monitor your shipment's progress in real time.

5. Shipping Delays & Force Majeure

While we make every effort to ensure timely delivery, shipping times are estimates and cannot be guaranteed. We are not responsible for delays caused by extreme weather, customs holds, carrier backlogs, or other events beyond our direct control.

6. Contact Us

If you have any questions regarding your shipment, delivery status, or shipping to a specific country, please feel free to reach out to our support team:

  • Trading Name: Hangzhou Xingcan Yunyi Technology Co., Ltd.

  • Business Address: No. 88, Hanghai Road, Shangcheng District, Hangzhou, Zhejiang Province, China

  • Email: onlineshopbmc.hp@gmail.com